Download the latest firmware for your ACX-based drive (e.g., S210) from the Siemens Industry Online Support (SIOS) portal. 2. Reset the Drive to Factory Settings If the internal model container is stuck or corrupted: Perform a Factory Reset via the Web Server or TIA Portal. Power cycle the drive (DC link and 24V supply). Attempt the download again. 3. Clear Browser Cache (If using Web Server) If you are commissioning via a web browser: Clear your browser's cache and cookies .
When you configure a drive system using engineering frameworks like (Totally Integrated Automation) or Startdrive , your configurations exist as source files on your PC. For the physical drive or a soft-drive controller to execute these instructions, a "download" process must occur.
Navigate to the Siemens Industry Online Support (SIOS) Portal.
Problem opening a project in TIA Portal – missing package files Download the latest firmware for your ACX-based drive (e
Attempting to load a configuration into an incompatible hardware revision. ✅ Troubleshooting Steps 1. Synchronize Firmware and Software
: The Content-Type header is set to application/json to indicate that the request body contains JSON data. Adjust this if your request body format differs.
Move them to a backup folder or remove them, then use the to download fresh, clean instances of the corresponding Hardware Support Packages. Summary Checklist for Engineering Projects Power cycle the drive (DC link and 24V supply)
# Set headers headers = 'Content-Type': 'application/json', # Add any other required headers, such as Authorization
The most common scenario where engineers discover this package is when encountering an error while opening a TIA Portal project. A typical error message reads:
Attempt to open the target project again and take a screenshot or note the exact version number appended to the end of the PackageContainer error text (e.g., 2.0.0.0 ). Step 2: Access the SiePortal Platform Clear Browser Cache (If using Web Server) If
environment to enable the configuration and modeling of specific AC drive systems. Siemens SiePortal Overview of the Data Package
You can also use the tool (installed alongside TIA Portal) to automatically check for updates. This tool can scan your system and download the specific missing "Support Packages" or "Software Updates" directly from Siemens servers without manual searching. g., V17 or V19)?